Your Data, Your Rights
At 5bmw, your privacy is not a checkbox — it is a commitment. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information. Reading this page takes just a few minutes and gives you a clear picture of how your data is handled every time you use the platform.
What We Collect & Why
When you create a 5bmw account, we collect your name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also use your contact details to send you important account notifications, such as transaction confirmations and security alerts. Your date of birth is used solely for age verification and is never shared with third parties for marketing purposes. All registration data is stored securely using industry-standard encryption and is accessible only to authorised 5bmw personnel who need it to operate the platform.
As you use the 5bmw platform, we automatically collect data about your activity, including the games you play, session duration, device type, operating system, and IP address. This data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate a security issue or a breach of our Terms and Conditions. We use session data to power features like your game history and VIP tier progress, so your experience feels seamless every time you log in. Activity data is also used in aggregate, anonymised form to understand how Filipino players use the platform overall, which helps us make better product decisions. We do not use your activity data to build profiles for sale to advertisers or external data brokers.
Every deposit and withdrawal you make on 5bmw generates a transaction record that includes the amount in Philippine pesos, the payment method used, the date and time, and the outcome. We retain this data to maintain accurate account balances, process your withdrawals correctly, and comply with financial record-keeping obligations under Philippine law. Payment method details such as e-wallet account numbers or bank references are stored in encrypted form and are never displayed in full after the initial entry. We do not store full card numbers or CVV codes at any point. If you have questions about a specific transaction, our support team can access your transaction history through your account dashboard to assist you.
When you contact our support team or submit a query through the platform, we collect and retain the content of that communication along with your account details and the date of contact. This allows us to track the progress of your query, ensure it is resolved correctly, and refer back to previous interactions if a related issue arises. Communication records are used internally for quality assurance and staff training purposes, always in anonymised or aggregated form where possible. We will never share the content of your support conversations with third parties except where required by law or where necessary to resolve a dispute involving your account. If you no longer wish to receive non-essential communications from us, you can update your preferences through your account settings at any time.
Your Rights Under Philippine Law
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have specific rights over the personal information we hold about you. 5bmw is committed to honouring these rights promptly and transparently. Below is a clear summary of what you are entitled to request and how each right works in practice on our platform.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to understand. Access requests can be submitted through the help centre in your account dashboard, and we will confirm receipt within five business days. There is no fee for a standard access request. If your request is complex or you have made multiple requests in a short period, we may take additional time and will notify you accordingly.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update basic details such as your contact number or email address directly through your account settings. For corrections to identity documents or date of birth, please contact our support team through the help centre, as these changes require verification to protect the security of your account. We will action correction requests as quickly as possible and confirm when the update has been made.
You may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period under Philippine financial and gaming regulations, and we cannot delete records that are subject to these legal obligations. When you close your account, we will erase or anonymise your personal data as soon as the applicable retention period has passed.
You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims. Objections to direct marketing are always honoured immediately — if you do not want to receive promotional communications, simply update your preferences in your account settings or contact our support team.
Where technically feasible and where processing is based on your consent or a contract with you, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another controller where this is technically possible. Portability requests can be submitted through the help centre in your account dashboard, and we will respond within 15 business days. This right applies to data you have actively provided to us, such as your registration details and transaction history.
If you believe that 5bmw has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC). Before doing so, we encourage you to contact our support team first so that we have the opportunity to address your concern directly and promptly. We take all data privacy complaints seriously and will investigate every concern raised by a Filipino player. Details of how to contact the NPC are available on the official NPC website, and we will cooperate fully with any regulatory inquiry.
Third Parties & Data Sharing
5bmw does not sell your personal data to any third party, and we never share your information with advertisers or data brokers. We only share your data with third parties in the following limited circumstances, and always with appropriate safeguards in place to protect your privacy.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The following general retention periods apply to the main categories of data we hold.
Security & Cookies
5bmw uses industry-standard Transport Layer Security (TLS) encryption to protect all data transmitted between your device and our platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our servers are hosted in secure data centres with physical and logical access controls, and we conduct regular security assessments to identify and address potential vulnerabilities. We enforce strong password requirements and recommend that all Filipino players enable any additional account security features available in their account settings. In the event of a data security incident that affects your personal information, we will notify you and the National Privacy Commission in accordance with the timelines required under the Philippine Data Privacy Act. You also play an important role in keeping your account secure — never share your password with anyone, and always log out of your account when using a shared or public device.
5bmw uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a Filipino player. Essential cookies are required for the platform to function — they keep you logged in during your session and remember your preferences so you do not have to re-enter them every time. We also use performance cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur, so that we can continuously improve the experience. You can control non-essential cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity across third-party websites, and we do not share cookie data with advertisers. For a full list of the cookies we use and their purposes, please contact our support team through the help centre in your account dashboard.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need help with your account, our support team is ready to assist. You can also visit the FAQ page for quick answers, or head to Responsible Gaming to learn more about how we support safe play for Filipino players.